Basics of Servant Leadership
In a follow-up to, “Internal Customer Service in Healthcare: A Servant Leadership Model”, Program Director Aaron Harmon gives insight on the Servant Leadership model.
Internal Customer Service in Healthcare: A Servant Leadership Model
Complex organizational structures that include partnerships between diverse internal and external stakeholders with competing interests and needs can present unique customer service challenges. A solution that is suitable for one customer may be unacceptable to another. Liaising between internal and external customers often feels like refereeing a zero-sum game. This article explores these relationships and seeks to offer insight into how to successfully navigate these situations as a leader or influencer.