The 2024 Annual NASDDDS Conference offered a powerful session on the role of peer surveyors in HCBS participant surveys. Presented by Rhonda Workman, Director of Federal Programs, Maryland Developmental Disabilities Administration, Jennifer Mettrick, Director of Operations, Liberty Healthcare, and Nicole LeBlanc, Peer Surveyor, Liberty Healthcare, this presentation highlighted how Maryland integrates peer surveyors to improve both data quality and participant experiences.
Key Takeaways from the Session
Why Peer Surveying Matters
Peer surveyors, individuals with lived experience, bring unique insights and foster trust with participants. Maryland’s approach has proven that including peer surveyors:
- Increases authenticity in survey responses.
- Improves participant engagement.
- Enhances data quality, ensuring a more holistic understanding of participant needs.
How Maryland Implements Peer Surveying
Maryland’s success is rooted in structured practices, including:
- Partnering with state advocacy organizations for recruitment.
- Comprehensive onboarding and training programs.
- Providing ongoing support for peer surveyors to ensure confidence and quality.
The Results
- 453 surveys completed during 2023-2024, with 55% conducted by peer surveyors.
- Enhanced inter-rater reliability and participant satisfaction.
- Valuable lessons learned, such as the importance of flexible scheduling and continuous feedback loops.
Nicole’s Perspective
Peer surveyor Nicole LeBlanc shared her personal experiences, underscoring the impact of being both a contributor and a representative for individuals receiving services. Her insights brought the “why, how, and what” of peer surveying to life, inspiring attendees to adopt similar models.
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